Before using our services a compulsory free consultation must take place. This is to ensure you and of course your dog is comfortable with us. It is also used so all relevant documentation can be signed and discussed.
Your dog must meet the following requirements:
The Furry Friends Club hold to right to immediately cease our service if any of the above is breached.
The Furry Friends Club is not responsible for any lost, stolen, or damaged leads, collars, tags, clothing or any other clothing left with your dog. The Client is solely responsible for any harm or damage to staff or third parties caused by their dog whilst under the care of The Furry Friends Club.
Before the visits begin you must make The Furry Friends Club aware of any persons that will be in or visit the property whilst we are at the property. Prior the visits we must receive the following information:
The Furry Friends Club will not be accountable for any damage caused to your property at the hands of your pet whilst in our care. .
You must make The Furry Friends Club aware if you will be leaving a key in a safe place, where it will be and how to dispose of it after. Please note The Furry Friends Club will not be held accountable if that key does go missing whilst in the safe place.
If you are giving us your key to keep whilst you use our service, you must tell us which door it is for, any difficulties we could face whilst opening your door and to let any neighbour or persons at your house know that we will be arriving and have access.
Please note by signing our contract regarding giving permission to a key to your premises exempts The Furry Friends Club in full against any liability arising from loss or damage to the property or its contents, in present and future circumstances.
The client will be responsible for the full cost of any injuries or illness that your dog receives whilst under the care of The Furry Friends Club. The Furry Friends Club will also act accordingly to seek veterinary advice/ treatment as they deem necessary, preferably this will be carried out by the clients usual vet, however if in an emergency situation then The Furry friends Club may use any registered vet.
Payment must be made in full prior the walks unless alternative dates have been arranged at the consultation I.e. weekly or monthly pay.
You must give 24 hours notice before cancelling an arranged walk. If you wish to completely cancel using our service then a 2 week notice period will be required.
If The Furry Friends Club arrives to an arranged walk but cannot walk the dog for any reason such as not being able to get into the property, or not answering the door then full payment is still required.
Non payment will result in legal proceedings in court, the client will be responsible for any court costs and loss of earnings for The furry Friends Club caused by missed appointments, chasing payments and any other related costs such as fuel.
Under The General Data Protection Regulation (GDPR) 2018, I am considered to be a data controller an data processor.
I can confirm that:
The Furry Friends Club.